Snowforce 2024 Sessions
Josh Dayment is a certified Salesforce Application Architect and a passionate Solution Architect at Salesforce. With several years of experience in Salesforce consulting and platform management, he leads complex enterprise customer engagements and delivers customer ROI. Josh is also a contributor on unofficialsf.com and the creator of Data Fetcher on the AppExchange.
As a Solution Architect, Josh partners with key stakeholders to achieve the vision while executing on key deliverables. He serves as a hands-on advisor, using his Salesforce product knowledge, solution and technical expertise, and consulting experience. Josh takes accountability to steer customers towards the right solution and ensures their objectives are met. He leads all platform configuration activities and acts as the main point of contact for the overall solution. Josh owns the final state vision and has supported or led the analysis of workstreams in similar customer engagements.
In addition to his Salesforce expertise, Josh is a military veteran with 15 years of specialized expertise in management, training, strategic planning, sales, recruiting, staffing, and security. He has received multiple awards and promotions for his outstanding performance and professionalism in the United States Army and Corporate Career. Josh also has basic conversational proficiency in German and French languages. As a small business entrepreneur, he excels as a competent leader and communicator. Josh is driven by his mission to empower customers with the best Salesforce solutions and consulting services.
This keynote will include hands-on examples of the Screen Flow Best Practices and incorporation of Reactivity along with a brief look into the flow teams road map with a live sneak peek of functionality coming this summer.
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Raising kids equips individuals with unique skills and experiences that surprisingly align with the demands of a consulting career. 10 ways these experiences collide and prepared me for consulting.
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Leave behind the constricting chrysalis of hardcoded customizations! Witness the elegant transformation of your Salesforce with Custom Metadata and the Factory Pattern, weaving a cocoon of adaptable solutions ready to blossom with your business. Unleash the fluidity of dynamic code, where metadata fuels flexibility, and the Factory Pattern effortlessly crafts objects, minimizing complexity like a skilled weaver. Embark on this code metamorphosis, learning techniques that thrive amidst change, empowering you to build future-proof applications that soar beyond limitations.
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Ever wondered what other career paths are out there beyond the Salesforce Architect pyramid? This session uncovers alternative career routes for admins: shedding light on skills beyond technical expertise for those who decide that becoming a Technical Architect isn't for them. Delve into strategic leadership insights with stories from CRM Directors and the associated departments, and how you can shape your career path in leadership within the Salesforce ecosystem. Leave here with an understanding of what's possible, what are the steps to get you there, and possible red flags to watch out for along the way.
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Aaron has been working within the Salesforce ecosystem for several years now, and loves focusing on solid architecture and end-user experience.
Beyond Salesforce, he makes a mean pizza and loves spending time and travelling with his wife and kids.
Architect tighter cross-cloud integrations without code or 3rd party tools using Flow, HTTP Callouts, and Platform Events. Integrate to an external endpoint and process responses asynchronously by configuring HTTP callouts in Flow to send data, and handling the asynchronous responses returned as Platform Events within Salesforce for automated in-house processing. Attendees will learn how to set up external service connections, rapid iterations, and bi-directional communication between applications to streamline automation and data flows.
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In this session we’re going to examine what you might do with the free Data Cloud licenses announced at Dreamforce 2023. You’ll walk away knowing how to get started, tips for developing an initial project plan, ideas for use cases and a list of gotchas to watch out for. In addition to these tips and best practices, the session will include an end-to-end hands on exercise in your very own Data Cloud enabled Developer Org.
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"CPQ" for Salesforce can mean all sorts of things – from Simples Quotes to Complex Proposals.
This session is to provide a foundational understanding of all the options available for "CPQ" for Salesforce.
We will cover the various ways businesses do "CPQ" for Salesforce
1) Basic (via Standard Salesforce objects)
– Using Salesforce Opportunities w/Opportunity Products
– Using Salesforce Quotes
2) Light CPQ
– Using Standard Salesforce objects with AppExchange Apps
3) External CPQ
– Using External CPQ / Quoting Apps that Integrate with Salesforce
4) Native CPQ
– Using Native CPQ Apps that are Built in Salesforce
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For as long as I can remember, curiosity and a love of learning have played a significant role in my life. From a chemistry set on my 11th birthday, to taking as many different classes at Brigham Young University as I could, I have always been searching for something new to learn. While working for a previous employer, I noticed a lot of repetitive work being done by myself and my coworkers. This led me to learning about excel and google sheets, where I eventually created a mini program to send emails out daily to customers when they hit specific milestones in their process of getting their solar project activated. After realizing how much I enjoyed working on that project, I left my job to study web development, and haven't looked back since. I've continued that learning into Salesforce, and currently do a mix of Salesforce Development and Web Development.
Innovative Business Leader | Passionate Outdoorsman | Big Picture Thinker | 6x Certified Salesforce Solution Architect
Mark Weathers: Information Technology Manager, Systems Architect with 10+ years of experience on the Salesforce Platform
I am a results-oriented professional with 7+ years of experience and proven knowledge of SalesForce and full-stack web development.
Come hear about our journey into the world of Salesforce CPQ and Salesforce Billing (Revenue Cloud). We will share our personal experiences developing project plans, selecting implementation partners, and working through the actual migration onto the Salesforce CPQ and Billing Platform. Think this might be a 6-month project? Think again! We’ll share our 2+ year adventures as we navigated through this process, including the tools we developed (code and demos), lessons learned, and battle scars that may scare you! Q&A Panel
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Rich is the co-founder of HiFi Consulting Group (along with Melissa Hansen), focused on the strategy and value side of the practice. He keeps one foot in the business and one foot in technology to realize visions and missions for nonprofits on Salesforce.
Fun fact: a few weeks after starting HiFi, Rich and Melissa both spoke at Snowforce 2020, a delightful start for our company, just weeks before the pandemic changed everything.
You have an idea, a vision, you know the Salesforce improvements that will make your instance better for yourself and your users. But there are always a million priorities and there never seems to be enough time to do work that you know is important. This session shares some key skills and techniques to help you to win over your internal teams and get important work to the top of the priority list.
Topics include:
– The Value Equation
– Roadmaps for the win
– Pillars of the pitch, including success criteria
– Keys takeaways: more information is not always better; the best salespeople aren't selling; understand the "who"; you are enough – stick with what brought you; sometimes you're wrong, and that's ok; … and more
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Hannah Kuhnhausen is the Senior Manager of IT & Operational Excellence at the National Ability Center (NAC), a nonprofit organization headquartered in Park City, Utah, and extending its presence to Moab, Utah. The NAC is dedicated to empowering individuals with disabilities through outdoor recreational activities. Their diverse program offerings range from skiing and snowboarding to mountain biking, climbing, and even rafting adventures in the southern regions of Utah. With a commitment to operating throughout the year, the NAC reaches a broad national audience, enhancing lives through inclusive outdoor experiences.
Torren Phillips is a Senior Salesforce Architect at SaltClick. He takes great satisfaction in being transdisciplinary. With experience across diverse industries, he specializes in Salesforce implementations, training and development, data management, and clean up. Torren is passionate about improving those around him and establishing a culture of communication and openness.
From Portals to message boards, community forums and scheduling, join SaltClick's Salesforce Practice Lead, Torren Phillips, and Special Guest Hannah Khunhausen, Senior Manager of IT & Operational Excellence at NAC, as we unpack the power of Experience Cloud with 5 tantalizing things that you should be doing to delight your users and maximize your Experience Cloud investment.
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Her mission is to cultivate feminine brilliance and activate career bliss. When she's not collecting invoices or scrolling LinkedIn, you can find her hiking or lounging with her mini dachshund Freddy.
Whispers abound about this international man of mystery: "….cosmopolitan playboy…..", "….beer is his master-detail relationship…..", "….a tour de force…" Regardless of the magnanimous whispers about this Salesforce Superstar (TM), Erik has been in the Salesforce ecosystem for a while, keeps abreast of current controversies on the platform and its approach, and really loves helping people out with their Salesforce inquiries. Outside of traipsing through the eden that is business, Erik enjoys water above 103 degrees F (39.45C for all our European friends, and those that love better measurement systems), beer, and reading books. Don't hesitate to reach out and jibber-jabber with me!
Prior to starting Sonar, I ran internal revenue operations for multiple startups, consultant for platinum Salesforce implementation partners, and program management for fortune 500 companies. My passion is to help companies optimize their GTM and business operations. In additional to founding Sonar, I started Wizards of Ops, and online community of 5k+ operations and Salesforce professionals elevating each other and world of operations.
Join us for an interactive discussion on RevOps/Business Systems/and Business Operations, we've assembled an expert panel of senior level resources. They will be answering audience questions as well as requests sourced from social media.
Bring your questions, and let the panel help answer them
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I am an entrepreneur who has started multiple companies. My last company I sold off was InMoment, a CX company. I started Halosight to unlock the customer conversations for brands right inside of Salesforce. Salesforce has been a superb partner to us. We are on the CRMA Product Advisory Board and we work closely with SE/AE's.
I build meaningful digital product experiences that are frictionless, intelligent, and memorable. Frictionless experiences that use great design to delight people. Intelligent products that predict what customers need using analytics and machine learning. Meaningful services built around key emotional moments in the customer journey. Those three things are what get me out of bed every day.
I lead teams of designers and engineers who create differentiated products that delight users and drive shareholder value. My teams understand that great solutions begin and end with the customer. We work together to build a culture of measurable improvement.
In 2014 I was recognized by Utah Business Magazine as a CxO of the Year for my role as Chief Product Officer of InMoment. Additionally in 2011, I was the recipient of the CTO of the Year Award from the Utah Technology Council.
My process is simple so that teams can focus on repeatable innovation instead of process scaffolding. Design thinking informed by Lean principles executed in an Agile way.
I also thrive on coaching individuals to take the next step in their product or career. My team building methods are straightforward and focus on fostering candid communication and trust. I teach credibility, reliability, intimacy, and team over self.
Tough questions and objections happen in real-time. What if your best rep isn’t available? Find out how to construct and deploy a genAI-augmented playbook to make every interaction count.
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We’re migrating permissions off of the profile, but how do we start? This session will guide you through the process of defining your personas and mapping them so that you can migrate with ease.
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Explore essential principles of data modeling in Data Cloud, empowering architects with the knowledge to design robust, scalable data solutions. It is important for architects to understand the foundational data modeling concepts when working with the new Data Cloud. It is critical to get this right when first starting with your Data Cloud design. This is a new cloud and with it comes a new architecture for architects to learn and build within. Join us to learn data modeling for this modern architecture.
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Aaron is Founder & Principal at Hat-Trick Consulting. He works with companies around the world to help them achieve their Salesforce goals through administration, development and training services. A former sales director, Mr. Crear has extensive functional and technical expertise translating business requirements to technical solutions. Aaron currently holds eight Salesforce certifications including Salesforce Certified Sales Cloud Consultant, Service Cloud Consultant, Community Cloud Consultant, Platform App Builder, Sharing & Visibility Architect, User Experience Designer, Advanced Administrator and Administrator.
He is also the leader of the Lowell, MA Admins Community Group, co-organizer of Northeast Dreamin' and co-founder of ReportForce.Blog. Mr. Crear is a frequent speaker, having presented at Dreamforce, Big Sky Dreamin', Cactusforce, Czech Dreamin', dreamOle', Florida Dreamin', French Touch Dreamin', London's Calling, Midwest Dreamin', North Africa Dreamin', Phillyforce, Snowforce, Southeast Dreamin', True North Dreamin, YeurLeadin' and Salesforce World Tours.
Being able to compare how our pipeline of Opps, Leads or Cases over different time periods is a valuable predictive analytics tool. With standard reports we can see what records are open and what closes at different intervals, but we can't easily compare what records were open last week vs this week. These insights can provide intelligence to help plan for upticks or downticks in manufacturing, outreach and resource allocation. This session will show you how to accomplish this by building a baseline report, a custom object, a scheduled analytic snapshot and a comparison dashboard.
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- Introduction to Mulesoft Anypoint Studio
- Quick Introduction on all main components of the Mulesoft Anypoint Studio
- Glimpse of Salesforce Connector, Google Drive Connector, File Connector, FTP/SFTP Connector
- Invoke Salesforce Apex Rest method in Mule
- Use Case: Write daily financial transactions into file drive/Google drive/Finet
- Using Listener, Logger, SF Connector, Set Variable, Transform, Write to XML/Text File
- Run in Postman
- RunTime Manager
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Integrating finance platforms with Salesforce is totally different from other integrations because the laws, complexities, stakeholders, risks, and success metrics are unique.
I’ve integrated Salesforce with Finance systems over 1000 times, and we’ll tell you the top 10 lessons I learned that will help you make your finance integration to Salesforce a success.
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Aliza Kogan is an experienced go-to-market professional best known for her expertise in partnerships and marketing within the technology sector. Her career highlights include significant roles at Launchdarkly and Datadog, where she built partner programs that not only attracted thousands of partners, but also transformed into key revenue streams for the companies. Now at Rattle, for the third time in her career, she is building her slice of the business from the ground up – as Head of Partnerships & Events, she is leading the initiative to strengthen brand presence and community engagement, both IRL and virtually. When she isn't working, she is kept busy hanging out with her husband Zach, three small kids, and her dog named Wilson (any Phish fans out there?). She can often be found skiing on the weekends and working on DIY home renovation projects, and her most impressive hidden talent is her ability to find the perfect sized Tupperware to store leftovers that maximizes spatial efficiency in the fridge.
Ike's career has focused in the operations and learning space with companies like Maintenance Connection (Accruent), PlayerLync, and Spekit. He currently leads the Solution Engineering team at Rattle, a revenue acceleration solution designed to drive productivity and collaboration. Ike holds a PhD from the University of Toronto and is the author of multiple books and peer-reviewed journal articles. He is also affiliate faculty at Colorado Christian University.
This session is sure to be a dino-mite session for RevOps and SalesOps professionals seeking to merge technical skills with essential business acumen. Learn practical steps to deepen your understanding of your organization, build cross-functional relationships, and stay ahead with Salesforce and industry trends. Discover how tools like Rattle can transform your operations, aligning Salesforce features with business workflows for real impact beyond your day to day. This engaging presentation conversation will not only show you the path to boost your career advancement opportunities, but also position yourself as a key player in driving business value. Join us to redefine your approach to RevOps and SalesOps, ensuring you lead the way in a rapidly evolving business environment. Oh…and of course we're going to have fun too.
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Eric Dreshfield is a "Connector", a blogger and marketer, a mentor for those new to the Salesforce ecosystem and a Community Advocate. Working in the Salesforce ecosystem since 2009, with experience across multiple industries including transportation, retail, life sciences and more, Eric is able to bridge the gap between technology and the people who rely on it. He is the Founder of Midwest Dreamin' and a member of the Salesforce MVP Hall of Fame. Eric serves as the Co-Chair of the Salesforce Advisory Board for Gaggle Social. He is the "Kevin Bacon" of the Salesforce Ecosystem. Shannon J. Gregg, PhD, is a sales productivity expert, sales tech geek and professor. She is a sales operations fanatic and is so salesforce obsessed she did her PhD dissertation topic "How Diffusion of Innovations, Change Management, and Adult Learner User Adoption Theories Impact Customer Relationship Management (CRM) Adoption and Usage." She is the President of Cloud Adoption Solutions, a woman-owned Salesforce consultancy focused on change management and user adoption for regulated environments (Life Sciences, Wealth Management, SaaS.)
Admins, Developers, BAs, Project Managers, and Salesforce enthusiasts have one big, common challenge: how do we get our users to adopt – and maybe even LOVE – Salesforce as much as we do? We are challenged to drive enthusiasm or enforcement with our user base, and most of the time, we don’t manage them, so the carrot/stick approach can be elusive. In this session, we will deliver both the theory and the practice, from Adult Learner, to Change Management, to Diffusion of Innovations, to SABWA in the virtual age, and beyond. Attendees will leave with a plan to drive Salesforce adoption in their own organization, with handouts and project plans.
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Prior to starting Sonar, I ran internal revenue operations for multiple startups, consultant for platinum Salesforce implementation partners, and program management for fortune 500 companies. My passion is to help companies optimize their GTM and business operations. In additional to founding Sonar, I started Wizards of Ops, and online community of 5k+ operations and Salesforce professionals elevating each other and world of operations.
Managing integrations with Salesforce can be tough! Oauth, APIs, Managed Packages, and Integrations Users are just the start. But to truly have a harmonious relationship with your Salesforce instance, it takes the right type of integration with your connected apps. In this session we will review:
- Best practices around how to integration with Salesforce
- Staying in good graces with your compliance & infosec team
- Proactively monitoring your users and how they work with connected apps
- Blind spots and road blocks to avoid when integrating with Salesforce
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Evan Ponter is a Salesforce Consultant from Baltimore, MD who has been focusing on declarative development since 2012. His desire to keep an org simple, streamlined, and maintainable by future admins has led him to being an expert on the declarative features of the platform. A deep understanding of reports, the importance of proper data modeling, and the utilization of declarative automation tools have propelled Evan along a blossoming Salesforce journey where he solves complex problems using clever solutions that provide the ultimate flexibility. As the Founder & Principal Consultant of Ponter Solutions, Evan invests himself in client relationships in order to provide thorough solutions that unlock new realities for utilizing Salesforce. He is co-author of ReportForce.blog – a blog dedicated to Salesforce report, dashboard, and analytic best practices. When he's not logged into Salesforce, Evan enjoys playing bass guitar in a local rock band.
Should you have one record-triggered flow per object per context or multiple record-triggered flows running in the same context for the same object? Let's settle the debate from the performance standpoint. We'll take a look at the timing results from head-to-head comparisons of flows that solve the same problem using different approaches. These conclusions can help you prioritize flows that need to be refactored and provide clarity on flow configurations moving forward. Building off audience feedback, additional tests have been conducted to answer some burning questions: Are entry conditions more performant than decision elements? Do entry condition formulas impact performance? Don't miss out on this highly debated topic.
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Her mission is to cultivate feminine brilliance and activate career bliss. When she's not collecting invoices or scrolling LinkedIn, you can find her hiking or lounging with her mini dachshund Freddy.
You're sitting on a pile of gold, baby! Whether you see yourself in the C-Suite, owning your own business, or becoming a brilliant Salesforce Architect, a bit of framework around your vision and talents can absolutely shift your trajectory.
This interactive workshop will uncover your brilliance and supercharge your influence as we explore 3 realms: internal, interpersonal, and external. You'll emerge from this session with concrete steps to activate career bliss.
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In this session we delve into designing an effective CRM, and GTM processes for product-led sales. During the session, Chris will share his extensive knowledge and expertise, gained through years of working with everyone from startups to established PLG powerhouses. From configuring CRM to have seamless product integration and optimal performance, to establishing trigger and insights based processes that maximize the impact of your product-led sales initiatives, this session will equip you with the necessary tools to succeed. Whether you are a sales manager, RevOps, or an executive seeking to enhance your organization's sales strategies, this session is designed to provide practical takeaways.
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Abbey is an Atlanta based CRM Strategist and 5X certified Salesforce professional. Her infatuation with Salesforce began in earnest during her time in nonprofit administration leading to her eventual tenure as Director of CRM Strategy. She made the shift to consulting after many years in the nonprofit space and loves that as a result she gets to positively impact the Salesforce journey of a number of nonprofit and for profit clients AND gets to learn as a part of her job. She adores a well built campaign structure and gets a bit too excited about a streamlined and leverageable report. When she is not in the weeds on requirements gathering or solution design and implementation she enjoys exploring the Atlanta food and beverage scene and knitting… sometimes at the same time. There is nothing better than knitting at a brewery on a nice day!
Discover the accidental admin's journey in nonprofits – juggling multiple roles, facing challenges, and thriving amidst the unexpected responsibilities. Gain practical tips to succeed and balance other work responsibilities effectively in this engaging presentation. Attendees will leave with 5 actionable and results driven strategies for improving their effectiveness and efficiency in their accidental adminship. The presentation mixes a personal narrative of my time as an overworked and under resourced accidental admin, a relatable position for many in the Salesforce ecosystem, with concrete solutions that are scalable to fit a variety of business needs and sizes. This session will appeal to nonprofit and for profit admins alike and will provide insight and a laugh or two to even the most seasoned admin. At its core, this session highlights how a stretched thin accidental admin can delight and engage their end users, leverage their existing resources, and kick butt and take names with less time and effort!
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Prepare to plunge into the uncharted depths of Feature Flags in Salesforce! Here, lurks unseen potential, promising rapid releases and controlled chaos. But beware, Kraken-like pitfalls hide in the murky complexity. Join us as we explore the good, the bad, and the monstrously ugly. Learn to navigate the currents of agile experimentation, harness the power of controlled rollouts, and steer clear of unleashing the Kraken on your unsuspecting users. Dive in with us, and emerge a master of Feature Flags!
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Oleh Mykytyn graduated from the national university of Lviv's polytechnic with a master's degree in Applied Mathematics and Fundamental Sciences. Oleh is a Salesforce specialist at Redtag with 6 years of experience in different projects all around the world. During that time worked closely with many Salesforce Clouds like Sales, Service, Marketing, Communities, Integration, etc. Apart from work, Oleh is doing a lot of volunteering work in the Salesforce Community such as organizing meetups and taking part as a speaker in different groups and conferences. Also, he's always happy to help others in their career by taking part in the Trailblazer Mentorship program and Salesforce Saturday. Additionally, he's running an active blog on Twitter and loves to travel to Tech Conferences and meet new people.
As more and more companies adopt Salesforce, they face the critical decision of choosing between a Single Org or Multi-Org strategy. While this decision might seem straightforward, it is not as simple as it appears, and organizations must weigh the benefits and drawbacks carefully. In this session, we'll examine the pros and cons of both approaches, providing insights and practical recommendations based on real-world experience. As a Salesforce Architect with a developer background, I have worked on numerous projects that have given me firsthand knowledge of the intricacies involved in making this decision. Join us as we delve into the critical factors you need to consider, so you can make an informed choice that will serve your business needs today and in the future.
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Dive deep into the world of data and discover how BRIO has consolidated multiple line-of-business applications using Salesforce's robust platform licenses, custom objects, and innovative automation. Our journey includes the strategic implementation of data pipelines, seamlessly weaving together information from disparate sources to create unified and insightful reports, dashboards, and actionable intelligence.
Whether for your own company or for a client’s project, learn how we effortlessly manage employees, streamline HR processes, oversee client projects, and monitor sales and business KPIs—all within the Salesforce ecosystem. This is your guide to transforming Salesforce into a centralized hub, utilizing consolidated data to inform your sales and allocation process and providing real time insights of your KPIs. Say goodbye to siloed data and hello to a fully integrated solution. Don't miss this opportunity to harness the true power of data consolidation and take your organization's data analytics to the next level!
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How does it work at the database level? All Salesforce Industries solutions have coalesced around using the Person Account data model in some form. Using the next generation Non-Profit Cloud as our backdrop, we'll explore the options now available for treating Accounts as people and enabling flexible Account to Account, Account to Contact, Contact to Account, and Contact to Contact data relationships.
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We will explore the exciting potential of AI in enhancing help desk requests. Ideal for IT professionals, developers, and customer support managers, this session dives into how ChatGPT can innovatively improve the process for capturing real-world access requests, outage reports, and feature enhancements, leading to better experiences for you and your users.
We'll focus on several key areas essential for integrating ChatGPT into ticketing systems. We will walk through the development of the user interface and API callouts from Salesforce, showcase prompt engineering strategies to draw out detailed and actionable responses from users, and finally configuring ChatGPT to extract the data to submit into your workflow.
The code discussed in this session will be made available on GitHub.
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Daniel manages a team of engineers at Salesforce responsible for maintaining the tooling used to publish Trailhead content. Before joining Salesforce, Daniel was a Salesforce MVP and one of the founders of Snowforce.
Validation rules are a powerful tool for maintaining your company’s data quality. Learn techniques for making your validation rules user-friendly and easy to troubleshoot.
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Rochelle Thompson, the Assistant Director for Accessibility Services, has been working within the disabled community since her time as an undergrad, over 15 years ago, and has worked at Cal State East Bay since July 2021. She is passionate about ensuring individuals with disabilities have the same opportunities to benefit from, and thrive in, higher education. During the development and implementation of the AS Portal, student independence and autonomy was the primary motivator behind many of the design choices. Additionally, the gains in efficiency for our Accessibility Counselors has allowed us to provide more effective and timely support to students. She is very excited for the day when all accommodation processes run through the AS Portal at Cal State East Bay.
Join us at Snowforce for an enlightening session on the transformative power of Salesforce within Cal State East Bay’s Accessibility Services department during a pandemic. The presentation focuses on the secure Accessibility Services Student portal built using Salesforce Experience Cloud. Led by diverse presenters, we highlight the vital role of inclusivity and accessibility in empowering students and fostering an equitable academic environment.
The Accessibility Services Student portal seamlessly integrates within the Experience Cloud, leveraging audiences, FormAssembly connector, native functionality, AdobeSign integration, and extendable Lightning Web Components (LWCs). Students gain secure access to resources, submit disability-related information, notify faculty about accommodation needs, and track the status of accommodations. Our solution ensures privacy, promotes self-advocacy, and aligns with legal requirements, including Section 504 of the Rehabilitation Act, the ADA, and Title IX.
By embracing accessibility and inclusivity, the solution reduces stigma, fosters dignity, and empowers students to access resources, promoting equality and self-advocacy. Attend our session to explore how Salesforce seamlessly integrates Accessibility Services, creating an inclusive academic environment.
Gain insights from our diverse presenters and discover the transformative potential of Experience Cloud, FormAssembly, AdobeSign, and LWCs. Join us at Snowforce to unlock the power of Salesforce in driving accessibility and empowering students.
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Charlie Isaacs, with a BS in Electrical and Computer Engineering and an MBA in Finance, has a track record of R&D leadership, starting with Verizon, where he served as VP of Engineering and headed a group of over 200 engineers working on Government and commercial applications. Charlie built the world’s first Customer Service in the Cloud offerings at companies like Broad Daylight (part of Oracle) and KANA (part of Verint.) Charlie joined Salesforce in 2012 and is currently CTO for Customer Connection. Charlie’s main role is to rapidly prototype a company’s future vision on the world’s easiest and most powerful platform for change. Charlie holds over twenty patents with many others pending. He is happily married for over 40 years and has 3 kids and 5 grandkids.
Hear about some fun and interesting Einstein AI Use Cases that are in Production, and learn about how you can prepare your company for AI.
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Board Metrics and how Rev Ops can track and impact them
– how Rev Ops can define corporate strategy
– how Rev Ops executes the corporate strategy
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Gillian Bruce is a Principal Admin Evangelist. Since joining Salesforce in 2010, Gillian’s been a champion for driving system administrators’ success in several roles. She loves the Salesforce community, her hometown of San Francisco, and is part mermaid.Since joining Salesforce in 2010, Gillian's worked in a number of roles that help Salesforce builders better understand and use the Salesforce platform. As host of Salesforce+ and the Salesforce Admins Podcast, she has helped deliver 350+ interviews from builders, product experts, and community leaders to viewers and listeners around the globe. She is passionate about empowering, inspiring, and enabling Salesforce builders to transform their companies, careers, and communities. She loves the Salesforce community, raising her two young boys in her hometown of San Francisco, and is part mermaid
In this interactive keynote, learn a strategy that can help you create an impactful and intentional career. Gillian will walk you through a workshop-like exercise while sharing inspirational stories and bringing a powerful close to your Snowforce experience.